The coverlet has a beautiful design and a very soft feel. We really appreciate that it’s 100% cotton, inside and out, which is surprisingly hard to find. We also loved that it comes in a super‑king size, which finally means no more blanket tug‑of‑war at night.
On the downside, ours arrived with a noticeable stain. This was likely because it wasn’t packaged in plastic, which I actually appreciate from an eco‑friendly standpoint. However, the return/exchange process was quite cumbersome. The company places most of the logistical burden on the customer, and despite sending a photo within 30 minutes of delivery, there was no option for a small concession (even 15–20%) to keep the item. Their responses were timely and professional, but a goodwill discount would have gone a long way given the inconvenience of repackaging and returning a large textile item.
For what it’s worth, about 60–70% of the stain came out, but a faint mark remains...so I’m now left with a full‑priced coverlet that isn’t in stain-free condition. I genuinely wish the company offered more customer‑friendly solutions, because had a small discount been offered, this review would have been much more positive.